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GEMS Stakeholders Satisfied


GEMS Stakeholders Satisfied

Topic: GEMS

The results of the GEMS Stakeholder Satisfaction Survey are in! 

Seventy-seven percent of respondents were satisfied with the level of service they received in the last twelve months, when they made an enquiry or registered a product. The majority agreed that the service provided was timely and professional. Perceptions of whether the service is improving over time were more varied though.

It was great to get feedback “straight from the horse’s mouth” on the things we’re doing well and also on those areas where we could do better. Stay tuned for news on the changes we’re making to provide the highest levels of service we can.

For more information, download the report.