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Retailers & Tradies

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Video: Helping you help your customers

What retailers and tradies need to know about the E3 program.

If you cannot see the video try viewing it on YouTube or download a transcript.

Supplying a product?

Know your obligations.

If you are a retailer or tradie and supply a product in Australia and New Zealand that is regulated for energy efficiency, you have legal obligations to ensure that these products are registered, and if required by the legislation, that Energy Rating Labels are displayed at point of sale.

Explore this page to learn:

Download the apps

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Energy Rating App

Help your customers choose a product that suits their needs, reduces emissions and saves them money. The Energy Rating app makes it quick and easy to calculate running costs and compare the models they're considering -- so they can invest in one that doesn't give them bill-shock for years to come!

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Light bulb saver app

Learn how choosing more efficient light bulbs can save money – download the free Light Bulb Saver app now on the iTunes App Store or Google Play

The Energy Rating Label

2.5 star energy rating label with 456 kilowatt consumption figure circled

How to use the Energy Rating Label

Selling labelled appliances? Learn how to use the Energy Rating Label to compare the energy efficiency and running costs of models so you can help your customers invest in a product that saves energy, reduces emissions and is cheap to run.

How to use the label

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Using the label online and in advertising

Selling, supplying or advertising appliances? Learn how to use the Energy Rating Icon on your website and in advertisements.

Labelling resources

The E3 Program logo


The E3 Program oversees labelling to ensure consumers have information on the energy efficiency of a product. Products are labelled so that the information is available at the point-of-sale. 

This allows consumers to take into account how much an appliance will cost to run, when deciding which model to buy. 


Selling regulated products in Australia

Regulated products

Product selling guides

Don't get caught out for not having the knowledge your customers expect you to have about energy efficiency and the products you sell. To complement the free online training suite, we've produced a suite of selling guides for you -- as a retail sales professional -- to be able to answer your customers questions confidently about labelled products, running costs and energy efficiency.

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Calculate and compare product running costs

Help your customers choose a more energy efficient product with the online Energy Rating Calculator. Compare the energy efficiency -- and running costs -- of labelled products before they buy so they can invest in a model that will save them money in the long-run.

Compare models

Free online training and guides for retailers and tradies

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Free online training

If you're a retailer or tradie, you can access the suite of free, easy-to-use online training (eLearning) modules to learn what you need to know about energy efficiency.

When you've got the facts – and can confidently answer their questions about efficiency – you'll be able to help them choose a a product that suits their needs and saves them money in the long-run. Contact us to register.

Contact us

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Training Guide: The Basics of Efficient Lighting

Download the Basics of Efficient Lighting reference manual to understand the basic concepts of energy efficiency, sustainability, light and lighting design. The manual can help you learn the key requirements of a lighting system and what standards need to be met.

Basics of Efficient Lighting

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Training Guide: Hot Water Handbook for Plumbers

The Plumber Training Handbook and Plumber Reference Guide are resources to assist plumbers in installing heat pump hot water systems. They are a useful resource for plumbers and other installers of solar and heat pump water heating technologies, and will help installers to update their installation skills and techniques.


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Training Guide: Lighting Retailer Handbook

Lighting retail stores are well positioned to assist customers to make lighting choices that result in more efficient energy use and good light quality for their homes.

The specialist Lighting Retailer Training Guide consists of a downloadable retailer guide and suite of residential case studies designed to help you support your customers to choose efficient lighting solutions that meet their needs.

Specialist lighting retailer training


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Search the Registration database

If you're a retailer or tradie selling or supplying products regulated for energy efficiency -- always make sure they are registered or you could be subject to compliance and enforcement actions under  GEMS legislation.. It's easy to find out, use the online registration database to search all registered products.

Search the database

E3 Program logo

Register a product

If you plan to sell or supply a regulated product in Australia, it must be registered first. If you've checked the database and it isn't registered -- or the registration has expired or been cancelled -- you need to complete an application with the Australian Government GEMS regulator



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Compliance policy

The GEMS Compliance Policy outlines the principles adopted by the GEMS Regulator to maximise compliance with the GEMS Act

Compliance policy

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Market surveillance

Market surveillance refers to activities undertaken by GEMS inspectors to ensure that models of GEMS products meet GEMS registration and labelling requirements once in the marketplace.

Market Surveillance

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The specific requirements for each product regulated under the GEMS Act — including Minimum Energy Performance Standards (MEPS) and Energy Rating Labelling (ERL) requirements — are set out in a further legislative instrument specific to that product type called a GEMS Determination.


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Report non-compliance

If you would like to contact the GEMS Regulator with information about suspected non-compliance please contact us.

Report non-compliance


Latest consultation:

10 May 2018 12:15 AAEST
25 May 2018 17:15 AAEST

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