19 December 2017

A key aspect of the GEMS Regulator's comprehensive compliance monitoring program is the annual post-market check testing of GEMS products.

During 2017, the GEMS Regulator check tested a Hoover dishwasher model: DYM-862X-AUS to ensure its compliance with the relevant GEMS determination.

Testing showed the projected annual energy usage of 235kWh/annum declared by Candy Hoover Group Srl in its registration and on the energy rating label was not accurate and potentially misleading to consumers.

The registration also covers models DYM862X-AUS and DYM863X-AUS.

To address the tested non-compliance, M.E.W. (Australia) Pty Ltd, the Australian supplier, has undertaken, under section 154 of the GEMS Act, to:

  • suspend the sale of any remaining dishwashers  until the non-compliance is rectified
  • contact all customers who purchased the models and offer to either
    • replace non-compliant components to bring the models into compliance and provide a $25 “The Good Guys” gift card for the potential estimated increase in operating costs of the models up until the date the models were brought into compliance or
    • offer to provide a rebate for the potential estimated increase in operating costs of the models over an estimated ten year lifetime of the models calculated at $114.00, and
  • place a prominent notice on the supplier’s website.

The GEMS Regulator has accepted this undertaking as an alternative to other enforcement action available to her.

The GEMS Regulator will continue to monitor compliance with the GEMS Act and take swift action in response to any future instances of alleged non-compliance.