18 December 2019

Better service standards are here

The Greenhouse and Energy Minimum Standards (GEMS) Regulator is pleased to announce an improved level of service for the processing of applications under the GEMS Program.

Our Service Charter outlines the standard suppliers and other stakeholders can expect from the GEMS Regulator.

We have improved our targets to process applications for registrations to within 14 days from receipt instead of the previous 28 days. This reflects the enhanced service experience the Regulator has recently been able to provide to suppliers. Most applications are currently processed well within this standard.

Responding to queries we may have about your application for registration will help us to resolve your enquiry within our timeframes. One thing in particular you can do to help is ensure you hit ‘Submit’ whenever you respond to a query from us about your application.

If you have any questions, please contact the Energy Rating Team.