The GEMS Regulator receives allegations of suspected non-compliance with the GEMS Act from a variety of sources.

If you would like to contact the GEMS Regulator with information about suspected non-compliance, please contact us at compliance@gems.gov.au.

Your email should be as detailed and complete as possible and include information about:

  • the product – please identify and include the model number
  • where it is being supplied – name, address and contact details if possible
  • why you believe it does not meet GEMS requirements.

Unless you wish to remain anonymous, please provide your contact details to enable the GEMS Regulator to communicate with you, if necessary, to clarify the information provided.

Report non-compliance