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We are working to improve our online information so that it's more useful, usable and accessible for everyone.

Enlarging text and images, keyboard browsing, and listening rather than reading

This website can be browsed and accessed in a number of different ways. Many are available through your web browser and computer operating system and are not specific to our site.

These instructions from the World Wide Web Consortium (W3C) explain how to browse sites in a number of different ways:

Our approach to web accessibility

The Australian Government is committed to the principles of open government, including providing accessible web information, content and services to all Australians regardless of disability, culture or environment. The Digital Transformation Agency Digital Service Standard establishes the criteria that Australian Government digital services must meet to ensure our services are simpler, faster and easier to use.

We aim to meet the World Wide Web Consortium's Web Content Accessibility Guidelines version 2.1 (WCAG 2.1) AA level web standard, which has been endorsed by the Australian Government.

Where possible our website includes an HTML version. Large publications are provided as accessible PDF files and Word files. Older documents may not meet these standards.

Documents received from external parties may not be tagged or have an alternative format available and therefore may not be accessible to users with assistive technologies.

Resolving any issues

If you experience difficulty accessing our content, please contact us and we will get back to you.

We will be able to respond faster if you can:

  • summarise your issue in a few words in the subject line
  • describe the location of the particular web page or document in question.

Or telephone 1800 920 528. Phone service operates 9am to 5pm (AEST) Monday to Friday, except public holidays.

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