General Enquiries

The Energy Rating Website is a joint initiative of Australian, State and Territory and New Zealand Governments

The Department of Climate Change, Energy, the Environment and Water is responsible for managing the Energy Rating Website.

Please feel free to contact the Energy Rating Team.

Energy Rating Calculator Enquiries

The Energy Rating Calculator helps you stay informed to save on your energy bills in conjunction with the Energy Rating Label.

If you have any feedback or enquiries regarding the Energy Rating Calculator, please contact the Energy Rating Calculator Team.

Enquiries for the GEMS Regulator

The Australian GEMS Regulator and the New Zealand Regulator are responsible for reviewing and processing registration applications for Minimum Energy Performance Standards (MEPS) and energy rating labelling in each country. The regulators are also responsible for monitoring and enforcing compliance.

All regulated products must be registered with the appropriate regulator before they can be sold in Australia or New Zealand.


Mailing address

The Australian GEMS Regulator

Department of Climate Change, Energy, the Environment and Water

GPO Box 3090, Canberra ACT 2601, Australia


Contact Form



New Zealand

Mailing address

The New Zealand Regulator
Energy Efficiency and Conservation Authority (EECA)

PO Box 388



EECA Contact Form