FOR INDUSTRY

We’re here to help

Send us a general question, feedback or need support, contact our team.

Whether you’re a registrant, applicant, supplier, manufacturer, homeowner or business — Energy Rating provides a range of resources to support you.

We’re always happy to hear from you, but before you reach out, we ask that you try our:

consumer or industry information, including compliance, product information
understand the Energy Rating Label or Zoned Energy Rating Label information
Information Hub for Australian household or business resources and rebates
support for the Energy Rating Regulation, Enforcement and Compliance Administration Platform (RECAP).

Alternatively, use the Search function on our site to see if you can find what you need.

Get in touch

If you have a question, need support or have a complaint, you can contact the Energy Rating team directly via our form.

You can also call 1800 920 528 or mail:

GPO Box 3090, Canberra ACT 2601, Australia

The Contact Centre operates 9:00 am to 5:00 pm (AEST) Monday to Friday, except public holidays.

When reaching out, please include as much detail as possible so we can direct your enquiry to the right team.

Other enquiries

General enquiries

Contact the Department of Climate Change, Energy, the Environment and Water (DCCEEW) via website contact form or call 1800 920 528.

New Zealand enquiries

The New Zealand Energy Efficiency and Conservation Authority is responsible for administering the energy efficiency requirements in New Zealand, including reviewing and processing registration applications, and monitoring and enforcing compliance with minimum energy performance standards and labelling requirements.

Before you reach out to the team, we ask that you try their Equipment Energy Efficiency program information.

Contact Energy Efficiency and Conservation Authority using their Send us a message form.

Payments and procurement

Media enquiries

For media requests, email: mediateam@dcceew.gov.au.